Terms

Terms and Conditions

By placing your order with Caroline Duran you are agreeing to the following terms and conditions.  Please review the terms and conditions before placing your order.

1. Agreement between Artist & Purchaser:  The Artist will create a work of art based on the description agreed upon. All requests must be discussed before the sketch is prepared. The Artist agrees to create one pencil preparatory sketch from which to obtain the Purchaser’s approval before beginning the painting of the commissioned artwork. Fundamental changes cannot be requested after pencil sketches are completed due to the nature of the paper and painting material. These images may be emailed or sent via text to the purchaser for approval.  All sketches are the property of the Artist.

2. Payment Schedule: The Purchaser will view the final product before making a final payment.

Price of Artwork: $_______ + Sales Tax $______ + Shipping $______ =  Total $_______

(Total Owed $__________)

A deposit of half the total payment is due to secure your spot on the waitlist. A photo of the final portrait will be sent before shipment. At this time, the second half of payment is due before shipment. A photo of the receipt with tracking number will serve as proof of shipment. Preferred payment methods include Venmo or Zelle. If those are not available to you, an invoice will be sent by the Artist. Invoices can be paid with most major credit cards.

3. Delivery: The Artist agrees to complete and ship the commissioned artwork on or before the discussed date. A custom artwork takes up to 3 weeks to complete based on size and detail. The time-frame may vary based on the number of current clients. The Artist will inform the Purchaser of the current wait time before booking. Shipping times are seperate and are dictated by USPS.

4. Copyright: The Artist retains the copyright to all works commissioned by the Purchaser, including all reproduction rights and the right to claim statutory copyright. No artwork may be reproduced or altered without the written consent of the Artist. The artist retains the right to use and distribute the artwork for display or promotional purposes (business cards, flyers, website, social media, ads). If you would like to purchase the edited digital file containing your artwork for personal use only, you may purchase the digital file from the Artist for a fee of $15.00. Please note that the Artist will still own the rights to the original artwork and under copyright laws, you may not reproduce the artwork for profit, alter the artwork in any way, or claim the artwork as your own.

5. Right of Refusal: In the event that the Purchaser does not wish to purchase the commissioned artwork after viewing the final work, the Purchaser may refuse prior to shipment. In that case, the Artist will retain the refused artwork and the initial deposit, This is free of any claims or interests of the Purchaser and the Purchaser will not owe any additional fees to the Artist. A refund is at the discretion of the artist and may be provided based on circumstances of refusal.

6. Returns: There are no returns on custom artwork once the artwork is shipped by the Artist. If you are not satisfied with your artwork, contact the Artist, but the Artist is not responsible for providing further action.

 

7. Shipping Liability: Packaging costs will be included in total shipping cost. All purchasers will be requred to purchase package insurance ($10.00 flat rate). The Artist shall not be liable for damage that occurs to the artwork during the shipping process, that is, the loss of or damage to the artwork that is the subject of this Agreement.  The Artist is not responsible for financial losses of the Purchaser due to the damaged or lost artwork and this will not constitute a refund. If your package is not delivered or is delivered damaged, the artist will assist you in submitting an insurance claim, but is not liable to provide a refund until the claim has been settled by USPS. The artist is not liable to replace the missing or damaged item.

A receipt with a valid USPS tracking number or a photo and/or an addressed envelope will be sent to the Purchaser as proof of shipment and address confirmation.

Signature Confirmation is available upon request for packages being shipped through USPS.  The cost of these additional services will not be covered by the Artist. These services must be requested by the Purchaser during the quoting process before the order is shipped.  Signature Confirmation prices are subject to USPS.

If you have any questions about the terms and conditions of purchasing custom artwork from Caroline Duran, please contact me with your inquiries at carolineduranart@outlook.com.

Artist/Purchaser contract will be sent to all clients for review. By placing a custom order with the artist, the client is in agreement to the terms of the Artist/Purchaser contract.